Support

We typically respond within one business day.

New to Lens? Start with the getting started guide. It covers install, sign-in, and your first chart.

Cortex Lens is currently distributed two ways:

• Chrome Web Store (unlisted): if we sent you a store URL, click Add to Chrome and follow the prompts. Updates land automatically.
• Direct zip: if we sent you a .zip file, follow the install steps we sent alongside it. Updates require swapping the unzipped folder and reloading the extension on chrome://extensions.

Cortex Lens currently supports Practice Fusion (chart pages on static.practicefusion.com and pfws.practicefusion.com). Using a different EMR? Tell us which one through the form above.

Most issues fall into one of these patterns:

• Card doesn't appear on a chart. Click the extension toolbar icon. Look at Adapter health:
  • no chart on page → you're on a non-chart view (login, schedule, billing). Open a patient.
  • broken → the EMR's page structure changed and Cortex hasn't caught up. Tell us through the form above; we usually fix these by the next business day.
• "Cortex Lens was updated — reload this tab" banner inside the card. Reload the EMR tab; that fixes it. (This appears after Chrome installs an update while a chart tab is still open.)
• Analyze returns an error. Reload the chart tab and try again. If it keeps happening, tell us through the form above which screen you were on and what the error said. Please don't include patient names or details. If we need more, we'll walk you through it.
• Pause Cortex during a sensitive encounter. Click the Cortex icon → Pause. Choose a duration (5 minutes through until tomorrow 8 AM). The card disappears entirely until the timer expires or you re-enable.
• Permanent off. Click the Cortex icon → Pause → Indefinitely. Or remove the extension from chrome://extensions.

Tell us what Cortex caught, what it missed, and what got in your way. Even one line helps us make it better.